Customer Love

Customer Love

By Cathy Kim, COO, Voluware, Inc.   Customer love is a key metric for our company. All that (somewhat cheesy) stuff about loving your customers, who love you back, thereby creating a virtuous cycle: it’s true. It’s also one of things that powers...

Run time changeable for dummies: “liveware”

by Marty Staszak, CEO, Voluware, Inc. Anyone else get frustrated when you have to stop work in progress because some application needs to upgrade itself?   Lost all hope that the key feature you want will miraculously show up in some future product release?   Wish you...

Why are prior authorizations so manual?

So why are prior authorizations such a manual process?  Whether it’s the joy of filling out paper fax forms, the carpal-tunnel inducing manual entry of data into payer web portals, or being on endless hold on the phone, prior authorizations today remain the bane of...

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