About Us

VALER is a rich and robust, yet user-friendly cloud-based solution to manage, organize, and streamline today’s highly manual front-end administrative workflows around prior authorizations and referrals.

About Us

VALER is a rich, robust-yet-user-friendly cloud-based solution to manage, organize, and streamline today’s highly manual front-end administrative workflows around prior authorizations and referrals.

Our Values

Our Story

Voluware was conceived by a workflow-obsessed surgeon, brought to life by a longstanding expert in software engineering, and orchestrated by a VALER® enthusiast who is driven by helping customers and patients.

The concept of VALER was borne out of years of frustration in Dr. Steve Kim’s own pediatric surgical practice in the crucible of an unforgiving payer market treating the underserved children of Southern California. Disgusted that his patients had their surgeries and treatments unnecessarily delayed or outright denied by insurance payers due to prior authorizations, he decided to do something about it.

Steve turned to an accomplished veteran of the telecom and data communications world, Marty Staszak, who had been on the forefront of creating networking solutions for the telecom industry transitioning from analog to digital communication technology. Cathy Kim, who found her passion for serving patients and doctors working in her father’s busy cardiology practice, was brought on board for her natural empathy and passion for customer service critical to helping tireless administrators and office managers.

After years of research and constant iteration, Steve, Marty, and Cathy designed a solution to meet the workflow needs required by payers today to streamline and automate prior authorization bottlenecks. VALER is a rich, robust-yet-user-friendly cloud-based solution to manage, organize, and streamline today’s highly manual front-end administrative workflows around prior authorizations and referrals. VALER is a robust and easy to use solution that eliminates the bulk of manual workflows surrounding prior authorizations and referrals. Bring your own workflow, VALER will tailor it to your needs quickly and efficiently.

Our Mission

Our mission is simple… to remove administrative barriers that prevent patients from getting the care they need in the timely manner they deserve.

Our Vision

Our vision is to create a long-lasting partnership with our customers. Together we can eliminate manual input to dramatically improve organizational workflow and focus on delivering the highest quality care for patients.

Meet Our Team

Dr. Steve Kim is a pediatric urologic surgeon

With over 20 years’ experience, his passion for innovation, and his value-based delivery research background, Dr. Kim was the right person at the right time to take on front-end management.

He co-founded Voluware to solve issues around highly manual prior authorization, referral, and eligibility workflows that he encountered at his own practice while at Children’s Hospital Los Angeles.

Dr. Kim was formerly an Assistant Professor at the University of Southern California Keck School of Medicine, where he served as the director of clinical research informatics for CHLA. He received his BS from Yale University and his MD from Cornell University Medical College.

He earned a Master’s of Science in Clinical Epidemiology (MSCE) from the University of Pennsylvania, and his MBA from the University of Southern California Marshall School of Business.

He was also selected to attend the Harvard Business School for an intensive seminar in Value-Based Healthcare Delivery with Professor Michael Porter. When not hard at work, Dr. Kim enjoys family time with his wife and their two very active, athletic daughters.

Marty is a California Bay Area native, and Silicon Valley veteran.

A data communications expert with decades of technology innovation success, his background is rich in software architectures, engineering processes, and enterprise leadership at Intel, 3Com, NorTel, and a range of start-ups.

Marty has been the driving force behind the conceptualization and commercialization of a broad range of software products, from large-scale distributed software systems to new communications protocols on embedded devices and custom chips.

Marty, with his deep understanding of tech evolution, was the perfect person for Dr. Kim to partner with to create Voluware’s ground breaking cloud-based solution, VALER.

Marty received his BS in Computer Science and Mathematics from the University of California, Davis, and eMBA from the University of California, San Diego.

Away from work, Marty is a nationally competitive ultimate Frisbee player, and he continuously feeds his passion for natural science, history and philosophy with books and podcasts. He’s good at powering down when amongst family and friends.

Senior Manager, Business Development & Contracts.

Cathy comes from a family of doctors. In fact, she worked at her father’s practice at a time when the administrative load had not yet taken over, and her father could put his patients first. That became her first and lasting view of the philosophy of giving all patients the best care possible, and it helped her carve her career path as well.

Cathy focused primarily on start-ups for the last decade, including business development and operations for Amonix and Arzon Solar LLC.

Prior to her operations roles, Cathy was a lawyer at Winston & Strawn, LLP, and Allen Matkins Leck Gamble & Mallory. Her law background has lent itself to her strong empathy towards Voluware’s customers and their patients as her sole focus is on bridging engineering with the customer experience.

Cathy received her BA in History from Yale University, earned her JD from University of California Hastings College of Law, and received her MBA from the University of Southern California Marshall School of Business. In her free time, Cathy is an avid skier, golfer, and, hailing from Southern California, of course she can surf, too. Her hidden talent? She’s got great karaoke chops.

Exec Chair, Nurami Medical VP, BD and Strategy, J&J Director, HBS HC Alumin.

Partner, UpRight Partners, LLC SVPG & GM, Akamai Technologies SVP Global Sales, Mavenlink

Request a demo to see all the benefits of the VALER cloud-based platform today.

Privacy Policy

Last updated: 10/12/2022

Please read this Privacy Policy (the “Privacy Policy”, “Policy”) carefully before using the Voluware.com website (the “Service”) operated by Voluware, Inc. (“us”, “we”, “our”, or the “Company”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information (as defined below) when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use ofbinformation in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.Voluware.com.

Information We Collect

When you open an account , we may ask you to provide us with certain ‘Personal Information’ that can be used to contact or identify you, verify your identity, address or other information or to manage risk and compliance throughout our relationship. We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders and improving our services. ‘Personal Information’ means data that identifies you and is associated with a specific person. ‘Personal Information’ does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.

● Account Information – text-enabled cellular/wireless telephone number, machine or mobile device ID, Facebook ID, Facebook Messenger ID, and other similar information.

● Personal Identification Information (“Personal Information”) – your name, date of birth, email address, phone number, street address, billing address and other information.

● We also may obtain information about you: (a) from your mobile device such as your device type, machine or mobile device identification number, geo-location, time zone, language setting, browser type, and IP address, and (b) from third parties for purposes of transaction processing, identity verification, fraud detection or prevention and other similar purposes. For fraud prevention purposes, we also may link your machine ID with the machines of others who use your same payment cards.

● Financial Information – financial data, financial account data, financial product information, account credentials, bank account and routing numbers and credit cards linked to your user account. We may analyze this information, use this information in or for a comparative context, or combine it with other information from third parties. Billing, Pricing, and Plan Information – data about the price and service plans for your bills, subscriptions, recurring payments, or other payments, along with other information associated with those accounts, including but not limited to account numbers, account credentials, billing addresses, or additional information about your relationship with third-party vendors. Social Media Information – data provided by Facebook and Facebook Messenger if you choose to connect these accounts. E-Commerce Purchase Information – data about historical purchases, including date, item, price, shipping information, billing information, and other related information.

When you are using the Services, we collect information about your account transactions and trust relationships and we may collect information about your computer or other access device for fraud prevention and other similar purposes.

When you visit the website, we also collect your IP address, and standard web log information, such as your browser type and the pages you accessed on our website. We also may collect certain geo-location information. If you do not agree to our collection of this information, you may not be able to use our Service.

We are committed to providing a safe, secure and all around great service. Therefore, we may also obtain information about you from third parties such as identity verification, fraud prevention and similar services.

Finally, we may collect additional information from or about you in other ways not specifically described here. We do not knowingly solicit or collect information from any individuals under the age of 18.

Use of Information Collected by Us

Our primary purpose in collecting Personal Information is to provide you with a safe, smooth, efficient, fun and customized experience. We may use your Personal Information to: provide the services and customer support you request; attempt to save you money; negotiate your bills; monitor your telecoms accounts; process transactions and send notices about your transactions or your network activity; resolve disputes, collect fees and troubleshoot problems; prevent potentially fraudulent, prohibited or illegal activities, customize, personalize, measure, and improve our services and the content and layout of our website; send you updates about new products and services that we are offering to customers; compare information for accuracy and verify it with third parties; perform other services as authorized by you; and perform other duties as required by law.

We may use your financial information to facilitate social comparisons of spending patterns and other personal financial matters. We may use your “social graph” information provided by Facebook or other third-party data sources to facilitate these social comparisons. We will attempt to maintain anonymity for users in any social comparisons by displaying only aggregated data across multiple users. However, we cannot guarantee that these aggregate data sets will ensure anonymity.

Sharing Personal Information

We do not share your Personal Information with third parties for promotional or marketing purposes. However, we may share your Personal Information with:
● Law enforcement, government officials, or other third parties if we are compelled to do so by a subpoena, court order orг similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of the this Privacy Policy or the Terms of Service, or as otherwise required by law.

● Third party service providers who assist us in providing services to you or who provide fraud detection or similar services.

● Service providers under contract who help with parts of our business operations (for example, fraud prevention, payment processing, or technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

● Businesses or third party websites with whom we are affiliated may sell items or provide services to you through our Services (either alone or jointly with us) and we will share your information with that affiliated business only to the extent that it is related to such transaction or service.

● We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.

● Other third parties with your consent or at your direction to do so, including (a) billers whose subscriptions you request us to cancel; (b) banks, credit card issuers, and other financial and non-financial institutions whose fees you request us to contest; and (c) utilities and telecom providers whose rates you request us to negotiate or appeal.

We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

Protection & Storage

We store and process your Personal Information and electronic copies of all correspondence using third party servers located in secure data centers in the United States. This information is protected by physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We also use computer safeguards such as firewalls and data encryption, we enforce physical
access controls to our office and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. Therefore, we urge you to take adequate precautions to protect your personal data as well, including never sharing your user password with anyone.

If we learn of a systems security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Service, you agree that we may communicate with you electronically. We may post a notice on the website if a security breach occurs. We may also send an email to you at the email address you have provided to us. Depending on where you live, you may have a
legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us via email at: info@voluware.com.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies and Web Beacons

“Cookies” are small data file identifiers that are transferred to your computer or mobile web browser that allow us to recognize your browser or mobile device and transfer information about you and your use of our Services. We use cookies to collect information in order to improve our services for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

We, and third parties with whom we partner, may also deliver a file known as a web beacon, pixel or pixel tag (“Web Beacons”) to you through our Services from an ad network. Web Beacons are small, invisible graphic images that may be used on the Service interface or in emails relating to the Service to collect certain information and monitor user activity on the Service interface, such as to count visits,
understand usage effectiveness and to determine if an email has been opened and acted upon. Web Beacons allow ad networks and service providers that we use to provide anonymized, aggregated auditing, research and reporting for us, for advertisers and our other partners. Web Beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and Web Beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance with Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

California Marketing

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request via email to info@Voluware.com.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes

This Privacy Policy is effective as of 10/12/2022 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Defining what changes constitute a “material change” shall be done at our complete discretion.

Restrictions and Monitoring of Our Partners

Your use of the these Services may be subject to separate agreements you may enter into with other third party service providers that we may use to facilitate in the delivery of the Services. These third parties include, but are not limited to: Twitter, LInkedIn, or Facebook.2

If you have any questions about this Privacy Policy, please contact us at info@Voluware.com.

About Us

About Us

Our Values

Patients first

Exemplary partners

Provide real results

Our Story

Our Mission

Our Vision

Meet Our Team

Steve Kim, MD

Marty Staszak

Cathy Kim

Peter Stebbins

Doug Tilford